Measuring is knowing. In order to improve their operational processes and increase profitability, organisations must be able to access up-to-date business data at any moment. @COM Reporting facilitates the fast compilation of organisation-wide reports which, after analysis, can help you maximise your potential.
What is it?
The @COM CDR Reporting application creates graphic and non-graphic reports which can be directly downloaded or periodically mailed to users. All CDR reports can be exported to PDF format, RPT format, which means that you can view them via Adobe Acrobat Reader or Crystal Reports Viewer.
Several reports can be created:
- Call reports of outgoing calls (CDR)
- Call reports of calls from and to extensions (CDR)
- Raw data CDR reporting, for the compilation of own reports
- Own ‘custom’ reporting
CDR Outgoing calls reports
- Total number of answered, missed and transferred calls
- Average, maximum and total call duration
- Calls per date, hour or per direction/net line
- Top 10 longest calls
- Reason for ending call. For example: answered, missed, engaged, cancelled, unavailable, transferred
CDR from/to Extensions reporting
- Total number of answered, missed and transferred calls
- Average, maximum and total call duration
- Calls per date, hour or per direction/net line
- Type of incoming, outgoing and internal calls per date and hour
- Top 10 longest calls
@COM Custom reporting
If you need to create reports yourself, you can use the RAW Data ACD & CDR reports. These contain source data on which the standard reports are also based. You can then compile your own reports via Microsoft Excel. It is an advantage if you are already familiar with compiling reports in Crystal Reports because @COM reporting is based on Crystal Reports (version XI R2). After a short training, you can modify this with your own copy of Crystal Reports Developer XI r2. (However, you must have successfully completed the management training for the @COM Local Management Tool at advanced level)
Advantages @COM reporting
- Improved operational processes
- Increased profitability
- Always up-to-date insight into business data
- Timely indication of gaps/issues within the organisation
