@COM Issue Tracker

  • February 18, 2023 By Administrator
  • Time to read 1 minute

Every manufacturer uses some kind of system to track and log changes to their software. Most manufacturers will keep the information in those systems to themselves. Usually out of fear of damaging their image because these systems also hold all the things wrong with their systems.

But we wanna play fair with you!

It is our believe that everyone today knows, that software without any errors does not exist! And that being open and honest about errors in your software only increases the trust that customers will have in your company and product. This is why we have chosen to offer you access to our issue tracking system.

Our "issue tracker"

Our "issue tracker" doesn't only list issues (bugs), it also lists feature requests and change requests. However to interpreted the information in our issue-tracker correctly, we first want to give you some important information:

  • The information is technical! Some people may therefor not be able to fully comprehend a listing, please be aware of this fact!
  • The mentioned release dates are always expected dates and no rights can be obtained from these.
  • Information linked to individuals will be removed in accordance to the European GDPR guidelines. This may cause the shown information to be incomplete and sometime even confusing.
  • Security related issues are never publicly published.
  • Some issues only occur in rare circumstances, but if they do the consequences be big. Such issues will need to be labeled by us as "Major" or even "Crash" because this COULD be the impact of such an issue. Do not worry if you encounter any "Major" or "Crash" labeled issues, because most of these (as said before) only occur in rare circumstances. Let us assure you that any "Major" or "Crash" labeled issue that isn't rare, will be fixed in days or even hours after being reported. So, it will be very rare for you to experience issues like these yourself. But if you do, our team of engineers will most certainly help you almost immediately.

To view our issue-tracker please click on the link here. On behave of the whole development team at TechNetworks we would like to thank you for your patience in reading all this information. We sincerely hope that our honesty and openness, together with the guidelines listed above, will assure you exploration of our issue-tracker will be pleasant and create the trust we seek to find.